We Sell High Quality & Genuine Sex Toy Products!
All our sex toy products are imported from USA, Germany, Canada, Sweden and Japan. Some From China
ShopIntimates.com, Singapore & Asia Adult Sex Toys online shop. With the mission of reaching out to Singaporeans who find it embarassing or inconvenient to visit shops to buy condoms, adult novelties, lubricants, lingerie and other such products.
Since 2004, Shopintimates has become one of the largest Adult Sex Toys online and retail shop in Singapore with more than 1200 sex toy products.
All our Adult Toys in the main categories are imported directly from Europe, Germany, Japan or USA Manufacturers. Products from the China Sex Toys category are imported from China which originated from China, product of China & material made in China. If you want more durable and high quality sex toy product, please visit our main categories. All our lingerie & Adult Toys are guaranteed new products, direct from manufacturers. We do not sell second hand goods. All warranty conditions are stated by the Manufacturers. Defects should be reported immediately.
We strive to make sure that all of our customers are 100% satisfied with our services. The satisfaction level of our customers reflects directly on the quality of the service and support that we are providing them. Like any other business, we rely heavily on the recommendations of our customers to gain new business. If customers are satisfied with the service that we provide them, they will happily refer their friends and family to our services. We want to make sure that every customer gets exactly what they pay for, and nothing less. If for some reason you are not satisfied, please contact us and we will be happy to discuss solutions with you.
At Shopintimates, your feedback and comments are important to us. We will try our best within Singapore main island. To meet your needs and requests, click our live help icon for online live chat, if we are not online at this time, please click support button to leave a message to us, we will get back to you as soon as we can, usually within a 1 - 3 hours. Or you can SMS/CALL our 24 hours help line at (65) 96675985 or our retail shop at (65) 64698850
SHOPINTIMATES is an online adult toy store located in Singapore & Malaysia. We strive to provide high quality, hand-selected adult toys in a clean, sex-positive environment. Without the hard work and tireless dedication of our extremely talented staff, our web site would not be possible. If you don't know us, please feel free to get acquainted.
Mabel - Co-founder
Ms. Mabel is an integral member of the Marketing, Accounting & Sales Departments. She is responsible for online orders & all of the content on the website, as well as working with every department within SHOPINTIMATES to ensure that the most up-to-date information and products are available.
Alan - Operation & IT Staff
Mr. Alan is responsible for the order fulfillment, shipment operations &, and will contribute to the future growth and expansion of the operations department. Mr Alan is also Shopintimates.com web master & IT staff, in charge of web design and server uptime.
Joanne - Customer Service
Ms. Joanne currently leads the Customer Service team in assisting SHOPINTIMATES broad customer base. Whether answering questions about the products or working closely with other departments, her job is to make sure high quality of customer service is maintained. Ms Joanne Ang was excellent training for handling the various demands of her current position.
Ben - Delivery & Logistic
Mr. Ben is our full time delivery & logistic staff, he played a critical role in delivering our customers' order and shipment.
Jeffrey - Sales & Customer Service
Mr. Jeffrey is our full time sales & customer service staff and is ready to assist you in the retail shop and online enquiries.
Singapore Retail Shop :
170 Upper Bukit Timah Road, #04-38/39/40
Bukit Timah Shopping Centre ( Nex to Beauty World Centre )
SMS/Helpline : (65) 96675985 / (65) 64698850
Tracy Wee - Malaysia
Ms Tracy Wee is currently our Malaysia office team member which handle the processing of all orders for Malaysia customers.
Malaysia Office and Order Processing Center ( Currently No Retail Shop Available ):
Level 36 Menara Citibank Building
165 Jalan Ampang 50450
Kuala Lumpur, Malaysia
SMS/HelpLine : (65) 96675985 / (65) 64698850
Fax number is: (603) 2169 6168
Our Email Address : adminsupport(@)shopintimates.com
Singapore ACRA Business Registration No: 53058725D
** Please note that for Cash On Delivery or Free Courier Delivery for Singapore orders, must meet a minimum purchase of $60. Your purchase must have 1 or 2 adult toy products which added up to $60 or more and will entitled for free courier delivery or cash on delivery. Not including condom purchase **
All our Adult Toys in the main categories are imported directly from Europe, Germany, Japan or USA Manufacturers. Products from the China Sex Toys category are imported from China which originated from China, product of China & material made in China. If you want more durable and high quality sex toy product, please visit our main categories. All our Adult Toys & Lingerie are guaranteed new products, direct from manufacturers. We do not sell second hand goods. All warranty conditions are stated by the manufacturers. Defects should be reported immediately.
Important Info for International Customers
Customs departments in each country often have regulations that should be investigated prior to placing orders; these may pertain to duty taxes and-or allowable items. Shopintimates is not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.
All orders are discreetly packaged in plain brown papers/boxes or packaging. There is no mention of Adult Toys or any product visuals anywhere on the box except a shipping label. On your credit card statement it only show Billing Under *SHOPINTISG*.
Delivery & Shipping Terms
All orders are processed within a few hours or on the next working day. Delivery of Adult Toys & Lingerie are usually within the same day or the next working day (Singapore). Your order is processed in the order it was placed amongst other orders from other customers. Out of stock items will take 8 - 10 working days to deliver. For international orders, processing plus shipping will take around 6 - 9 working days & sold out items will take around 14 - 18 working days & sometime due to delay in the custom it may take up to 21 working days.
** If you are going to purchase as a gift for someone special, please note that some products are Non-Stock, some products maybe Sold Out at the time you purchase. The shipment of Sold Out or Non-Stock items are shipped direct from Europe Or USA. For Singapore Orders, after you have submitted your order to us, the time taken for the new shipment to arrive in Singapore is around 8-10 working days (Excluding Sat/Sun/Plublic Holiday). For International Orders, it is around 14-18 days (Excluding Sat/Sun/Plublic Holiday). Customers are advised to check stock status with us before ordering just to prevent disappointment.**
Shipping Methods and charges ( Click Here To Understand More About Our Delivery Methods )
Deliveries are free for Singapore orders by our company's delivery staff or by free courier within the same day or the next working day. You will also have the option to choose to post out yor order by Free Normal Mail, $2.25 for Registered Mail. Please note that COD orders & free courier delivery are only available for orders above $60(excluding durex and condoms purchase). For Cash On Delivery which purchase below $60, there will be a $20 delivery fee. Please note that for Free Normal Mail, we will not be liable for any package loss by Singpost. Registered Mail will always be recommended.
International Order Ship By Registered Air Package, Speed Post EMS Express With Tracking Number.
$6.00 shipping flat rate For Malaysia Orders. ( By Registered Air Package With Tracking Number 6 - 9 Working Days )
Good news for all Malaysia customers, now you can choose to post out your package from Malaysia. With this extra service from Shopintimates, you will have a peace of mind & 100% to receive your package without any worry that the Malaysia custom will check your package or lost of package.
There will be a service charge of $15 Singapore dollars including postage fees. For certain bulky items e.g the Sex Chair, Vaginas, extra shipping charges will apply. Special delivery service to post out from Malaysia Post Office will only be arrange once or twice per week from our order processing center in Kuala Lumpur. On the day we post out your package from Malaysia Post Office, you will receive your package on the next working day by Pos Laju with tracking number.
Please note that the shipping days show below are in working days and not including Sat, Sun and Public holiday.
** Additional Shipping Charge For ( Realistic Vaginas weight around 1kg - 5kg & Mini Sex Chair ) Will Apply For International Orders .**
For other countries shipping rates, please contact us for details.
All Products are sold in Singapore Dollar
Please Click Below For Singapore & International Shipping Information
At Shopintimates we serve to create a safe, clean and elegant online shopping environment where you can get products of the highest quality with a minimum of fuss and a maximum of privacy and satisfaction. There will be occasions that we receive a product that does not meet our quality requirements and standards and may not be aware of it until it has been purchased by a consumer.
At Shopintimates we are committed to protecting your privacy. Due to the nature of goods supplied we want to ensure that you can feel totally comfortable with shopping and ordering with us - safe in the knowledge that your personal details will be treated with the utmost respect.
To process your order, we require your name, billing address, phone number, email address & shipping address. We use this information solely to process your order and, if any questions should arise, to contact you about your order. We share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.
In addition to the information you provide, we automatically record your IP address when you place an order to help us detect fraudulent activity. We may share this with the financial institution that issued the credit card with which an order was placed, or with law enforcement authorities, current judicial proceeding, a court order, legal process served on our Web site or if we determine use of the credit card was fraudulent.
When you first arrive at our site, we assign you a Shopper ID and store that on your computer as a cookie. This is used to keep track of your shopping cart. If you have disabled cookies in your browser, you can still browse our store and place an order online, but you won't be able to store your preferences or check your order status online and your shopping cart will empty each time you close your browser window. When you login to our site to access password protected areas, such as your online order status, we also set a security cookie that lasts as long as your browser is running. This keeps us from having to request your password for each protected page that you access.
To order products at Shopintimates, simply find the item(s) and click on " Add to Basket ". Please select color, size and quantity where applicable. You can pick more items by clicking " Continue Shopping ". When you are done with your shopping, you can click " Buy Now " to proceed to the order form. Please choose to pay by Credit Card, POSB, OCBC, MayBank funds transfer, Western Union or COD and click ''Confirm Order'' button. After we have recieved your payment, your order will be processed.
If you are a returning customer and has an member account with us you may log in here so that all your details are generated automatically. If this is your first time shopping with us, simply provide your information to register as a Shopintimates member to enjoy member privileges in future.
Upon receiving successful transactions via credit card or Funds Transfer, you will receive an email from us confirming your order. You can also save the order confirmation page or print it for your personal records. Your order will be processed and be delivered within 1 - 2 working days *subject to availability of stocks*, and you can check the status of your order under Members' Area. We are sure you will have a wonderful time!
Currently, we only accept ordering through our online shopping cart. Internet banking facility with POSB, OCBC & MayBank, COD, Weatern Union, Paypal or Credit Card Payment are available for your convenience.
Malaysia customers can now use your Maybank or other Bank account in Malaysia to do the Fund Transfer to our Malaysia MayBank Saving account by using ATM, Internet Banking or at the Bank Counters.
MayBank Saving Account : 501011027748 ( This payment method is for Malaysia customers only )
POSB Bank Saving Account : 010524180
OCBC Bank Saving Account : 5458014593
Western Union Payment : Payment instructions will be email to you.
While we try our best to provide accurate and interesting information and articles on sexuality, they are not meant to be solely relied upon for accuracy and it is still best to evaluate the information or seek professional advice if necessary. Delivery date indicated by Shopintimates shall be used as an indication only and we do not hold any accountability for late delivery. All products are sold as novelties and we are not liable for any direct, indirect, incidental, special or consequential damages arising out of the use or inability to use our products and website.You may want to check the stock status with us before ordering to ensure availability. In case the product you ordered is currently unavailable, you may want to replace a product with similar value, or you may request us to credit the amount back into your account. Please contact us with your name, account information and order number.
Disclaimer & Refund Policy
For health reasons, under no circumstances do we accept returns on any opened or used products. All sales are final.
Please be assured that all products are visually inspected before shipping or delivery. However, if you can clearly see a manufacturing defect before opening your package, please contact us within 2 days & return us the item within 5 days of receiving your order. We will exchange for DEFECTIVE items only. When returning defective item, shipping charges are to be beared by the customer.
All returns must be in the original packaging. Please DO NOT return products without notifying us. All defect items are to be return to : 170 Upper Bukit Timah Road, #04-39/40 Bukit Timah Shopping Centre, Singapore 588179. Please note that customer are require to return within 5 days and if after 5 days grace period we did not received your item , we will not made any refund or exchange.
Please make sure your lingerie size is correct before submiting your lingerie order to us. If after you have received your lingerie and the size is wrong, no exchange is allow due to hygiene purpose.
For cancellation of any paid order, a $10 admin fee applies.
Shopintimates will NOT be held responsible for any loss or non-delivery of items posted by Normal Mail. Deliveries are made subject to the carrier's terms and conditions of service, which are out of our control. Registered Mail is strongly recommended as it will provide with a tracking number.
Malaysia customers can choose to post out your package from Kuala Lumpur by Pos Laju with tracking number. There will be a service charge of $15 Singapore dollars including postage fees. For certain bulky items e.g the Sex Chair, Vaginas, extra shipping charges will apply.
Please note that our processing center in Kuala Lumpur is for processing of orders and posting only. COD, viewing of products or walk-in sales are not available or allowed as it is not a retail shop.
Post out from Malaysia will only be arrange once or twice per week from our order processing center in Kuala Lumpur. On the day we post out your package from Malaysia Post Office, you will receive your package on the next working day by Pos Laju with tracking number.
When checking out your order, please select for this service if you wish to have your package to be post out from Malaysia Post Office. If your order is urgent, you can choose to post out from Singapore by speed post EMS 2 - 3 days. But please note that your package will go thru Malaysia custom if posted out from Singapore.
All decisions related to refunds, exchanges or terms are at the sole discretion of Shopintimates Singapore.